General support
[email protected]Help with SDK integration, model calls, troubleshooting, Key management, rate limits, and production stability.
Send email ->Contact Us
For technical integration, business inquiries, billing refunds, account issues, privacy requests, risk-control appeals, or abuse reports, email [email protected]. To help us investigate, include the account email, order number, last four characters of the API Key, request time, model name, and error details.
Billing and refunds
[email protected]Help with order verification, top-up records, subscription status, refund requests, invoice details, and enterprise purchasing.
Contact support ->Risk appeals and abuse reports
[email protected]Appeal account restrictions, suspended API Keys, or frozen balances, and report prohibited content, credential abuse, or other policy violations.
Submit email ->Include these details when reporting an issue
- Account email, order number, project name, or the last four characters of the relevant API Key.
- Request time, model name, endpoint path, and returned status code.
- Error details, business context, refund reason, payment time, or supporting material.
- A minimal reproducible request. Remove sensitive data, full keys, authentication credentials, and trade secrets.
Service, privacy, and compliance questions
Questions about the Terms of Service, Privacy Policy, Use Policy, regional restrictions, upstream provider policies, or access, correction, deletion, export, and consent withdrawal for personal data may also be sent to [email protected]. We generally use reasonable efforts to review appeals or refunds within 10 business days. Privacy-rights requests may require identity verification first.